From the industrial revolution to digital transformation, technology plays two roles. First is making our lives better. Second, and only on hindsight, is causing environmental problems. But now, there’s a third one. That is, fixing the mistakes and building a sustainable future. Indeed, “technology is a double-edged...Continue Reading

AI is starting to play a much bigger role in retail. Use cases are moving beyond improving efficiency and reducing costs. AI-driven solutions are maturing as digital-first retail becomes the norm. From 2020 and beyond, AI will continue to blur the lines between e-commerce and...Continue Reading

In 2019, Lazada is the most visited e-commerce website in Southeast Asia. According to Similar Web, it attracts up to 150 million monthly views across Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam. In this blog post, we will explore how Lazada got so big. From...Continue Reading

Retailers are striving to differentiate themselves in an increasingly crowded and competitive market. And a key factor that successfully attracts and retains customers is customer experience. According to Walker, as cited by KPMG, “Customer experience will overtake price and product as the key brand differentiator by...Continue Reading

People today do nearly everything online. Need to fix a problem with the software you are using? Find out where the nearest electronics store is? Look for more information about a product or service before purchasing? In all these instances, you go to your connected...Continue Reading